paid subscription
Completed
i've paid for the product but still haven't got it yet been a while now few days
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Hello Chris,
Please log in to your customer account with the email address you used to order the license. This is important as you have 2 email addresses stored in your Avira customer account. Please check whether both email addresses have been verified.
Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
If you log in with the email address you used to order the license, your subscription will be displayed to you at
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
and you can install directly from there.
If the subscription is not displayed there, then the registration e-mail is incorrect.Please let us know if anything is still unclear, and we will be pleased to help.
Many greetings and have a nice Sunday
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