PRIME

Answered

Ian Mann

• October 04, 2021 04:49
• Edited

Have a "PRIME Account" valid until 16 May 2024 my account says. However 3 days ago the Avira app on both my laptop and desktop says "Avira Free security" and asks me to "Get Prime". Both devices are Windows 10. If I click my name on the device's Avira app it takes me to my Avira account and says "PRIME" installed for both devices. Yet the app on both machines says "Free" and asks me to "Get Prime". It is as though the verification subscription server is down. I have no access to the PRIME features anymore on both the laptop and desktop machines. Is anyone else having this issue?

Yes 0 No

• 

  Herbert Matzke

  • October 04, 2021 06:07

  Same here.

  Yes 0 No
• 

  Ian Mann

  • October 04, 2021 06:27

  Thanks for saying so. It must be an issue with Avira and not an issue with my two machines.

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• 

  pascha45

  • October 04, 2021 06:29

  Hello Ian,

  You have also contacted the support team and already created a ticket there with detailed information.
  From there, access to your customer account is possible, which we do not have access to here in a public forum in accordance with the Data Protection GDPR. Unfortunately, questions about your license can only be answered by the support team via your customer account by e-mail in accordance with the GDPR.

  You will receive further information in your ticket created by the support team. Thank you for your understanding.
  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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• 

  Ian Mann

  • October 04, 2021 06:32

  Thanks for the feed back. Its been 3 days and heard nothing yet except acknowledgement of email.

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• 

  Ian Mann

  • October 04, 2021 07:08

  It would helpful to know what the cause of the issue is.

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• 

  pascha45

  • October 04, 2021 09:30

  Hello Ian,

  It is regrettable that there are inconveniences with the installation of Avira Prime. You had already suspected this.

  Below you will find official information about your question:

  https://support.avira.com/hc/de/community/posts/4408433779345--BUG-10-07-2021-No-Prime-status-activation-possible-

  If something is still unclear, please let us know, we are pleased to help.

  Kind regards

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• 

  Ian Mann

  • October 04, 2021 09:32

  Many thanks pascha45

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• 

  pascha45

  • October 04, 2021 09:43

  Hello Herbert,

  It is regrettable that there are inconveniences with the installation of Avira Prime.

  Below you will find official information:

  https://support.avira.com/hc/de/community/posts/4408433779345--BUG-10-07-2021-No-Prime-status-activation-possible-

  If something is still unclear, please let us know, we are pleased to help.

  Kind regards

  Yes 0 No

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