Refund
Completed
My account was hacked, I had to reset my computer and never got to really use the Protection. Why was I hacked? My acct# is 295xxxxxx (has been removed) I tried calling several times and got cut off.
Thank you, Brenda
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Hello Brenda,
For your safety, we have removed the personal data for your license.
You are writing here in the community, a publicly accessible forum. Personal data cannot and may not be questioned or processed here in accordance with the Data Protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR.
You have also contacted the support team about this case and have already created a ticket there. This way is correct, unfortunately we do not have access to your customer account. The support team has access to your customer account, and you will receive further information from them in your ticket by e-mail.
Below you will find instructions on how to make a refund:
Thank you for your understanding.
Many greetings and have a nice Sunday
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