Accidentally deleted authentication

Answered

Kelvin Lau

• October 27, 2021 07:18
• Edited

Hi Team,

 

Unfortunately, I accidentally deleted my authentication on my mobile Avira app. 

Could you please help to get back the authenticator in my account?

 

Thanks,

Kelvin

Yes 0 No

• 

  pascha45

  • October 27, 2021 13:19

  Hello Kelvin,

  Unfortunately, you did not provide any information about your licence.

  We regret that we cannot be of assistance to you here in the community.
  Here the community is a publicly accessible forum, personal data may and can neither be questioned nor processed here in accordance with the Data Protection GDPR. Questions about your licence or your access data can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR.

  If you no longer have access to your customer account, we would have to forward you to the support team. From there, your customer account can be viewed and information about your data can be exchanged with you via email in a GDPR-compliant manner.
  For this, we need a declaration of consent to create a ticket for you and to forward your case to the support team.
  Thank you for your understanding. We are looking forward to your feedback.

  Best regards

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