Quarentine problem

Answered

Rebeka Angel

• November 06, 2021 15:32

Hi, I put my pendrive in the computer, and the avira program automatically collected some files for quarantine. The problem is that the program doesn't open anymore and I've even tried to repair it but it still doesn't open. How can I solve this?

Yes 1 No

• 

  pascha45

  • November 07, 2021 09:08

  Hello Rebeka,

  We regret - here from the community - we cannot give you any further information without more details, we do not have access to your customer account and your installation.
  You are writing here in a publicly accessible forum, personal data may and can neither be questioned nor answered here according to the Data protection GDPR. Questions about your license or your installation can only be answered by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  
  We have no access to your customer account from here.
  Premium customers with an active license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  The support team can check your installation and with your exact description of your repair attempt they can show you how to open the program.

  Thank you for your understanding.

  Greetings and have a nice Sunday

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