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rostans louis

• November 17, 2021 10:26

I have recently subscribed for one year for an amount of 99,95 €. This amount has been debited twice.

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• 

  pascha45

  • November 17, 2021 11:26

  Hello Louis,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum in accordance with the Data Protection Regulation GDPR.

  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  As already described yesterday in the translation information:

  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support 
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Based on your contract documents available there, to which we have no access here in the community, your payments can be checked. The support team will find a satisfactory solution for you.

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

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