I changed my mobile number. Now I can not access my account anymore.
Answered
Avira sends a code to my old mobile number. Thats why can not access my passwordmanager and have serious problems with all my accounts because all passwords are stored in the avira password manager. Now I use here some other account.
Its really urgent. All my accounts are not accessable. The mobile number thing is no good security move. I did not know that I need this for sure.
What can I do now. I have about 100 passwords stored in the password manager for my business.
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Hello Oscar,
If you have received a new cell phone number, then this should also be stored in your customer account. If the old mobile number is no longer valid and is not updated by you, then only the old mobile number provided by you can be used. Please always keep the access data to your customer account up to date.
Please send us a consent form so that we can create a support ticket for you. We are subject to the strict requirements of the Data protection GDPR and can only exchange personal data via email GDPR-compliant.
If your declaration of consent is available here, we will forward your contribution to the support team. From there, you will be contacted at the e-mail address stored here, the correct cell phone number can be stored to provide you with access again with the correct cell phone number.
We are waiting for your feedback
Many greetings
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Where can I get and how can I send you such consent form? The problem is also that I have no access at all to my other account as the code is sent already to the old mobile number.
I feel left alone a bit as the things you offer don't really work. You can for sure understand that I am not used to any consent form sending process. Please update your password manager. Very big red letters should indicate that a mobile number loss will result in an account loss without any Support offered.
Google does not really give any helpful infos on the topic consent form.
How and where can I send you this consent form?
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Hello Oscar,
Just confirm that you agree that we can forward your concern to the support team.
We are a public forum, personal data may and cannot be processed here according to the Data protection GDPR.
There is a quick help, everything can be discussed from there by email GDPR-compliant.
We do not have access to your customer account!Kind regards
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Yes sure. I consent.
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Hello Oscar,
Thank you for your feedback.
We have forwarded your contribution to the support team. The support team will contact you via email at the email address you entered here to exchange your data via email in accordance with GDPR.
Due to an increased number of requests, there may be delays. Thank you for your understanding.
Kind regards
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