Didn't Receive License Key

Completed

Tyler Selig

• November 19, 2021 01:48

Hi there,

 

I still haven't received an e-mail with my license key for Avira Prime. It has been 6 days and it said 1-2 work days.

 

Thank you.

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• 

  pascha45

  • November 19, 2021 07:48

  Hello Tyler,

  Please contact the vendor with the email address you used to order the license.
  We do not have any contact with your account or your orders,  the orders you have placed.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under it.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum in accordance with the Data Protection Regulation GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail, GDPR-compliant. Thank you for your understanding.

  We regret that we cannot be of further assistance, we do not have access to your order.

  Best regards.

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