My Prime subscription 299xxxxxx

Completed

Permanently deleted user

• November 22, 2021 10:49

Dear Sir/Madam,

It seems that my Prime subscription is not longer active. Please re-install or send me instructions how to install Prime again. I'm using the Avira free anti virus now but I paid EUR 99 for a year subscription and feel somewhat unsafe now.

Regards

Bert Gouw

Yes 0 No

• 

  pascha45

  • November 23, 2021 19:58

  Hello Bert,

  We have removed the reference number for your safety

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  You have also contacted the support team, created a ticket there and already received an answer.
  Unfortunately, we do not have access to your customer data, questions about your license can only be answered by the support team via email in accordance with GDPR. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Best regards

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