Error not letting me scan or update - MacOS Catalina 10.15.7

Completed

Private Name

• December 03, 2021 00:30
• Edited

I tried clicking on full scan and quick scan inside of the Avira Antivirus app but it just won't let me click on the button it just stays grey like I can't click it I tried going to the top of my screen and click on Avira icon and starting a quick scan but that won't work either also in activity the scheduled scans won't work and 6 times in a row Avira failed to update. Please help me i'm on macOS 10.15.7 and since Avira won't update its version is 1.9.2. Along with that there is no button saying "Update" in status next to the header on the left. My last update was one week ago.

Yes 2 No

• 

  pascha45

  • November 29, 2021 09:28

  Hello,

  Please describe your Avira version, the exact name.
  Also, the exact installed macOS version with version number - is important.

  Have you already reinstalled your version?

  The community is a public forum. Unfortunately, we do not have access to your account or your installation.

  Premium customers with activated license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/de   scroll down to Contact Avira

  
  Since the scan settings do not seem to work correctly and the updates have not been updated, a check of your installation or a new installation would be recommended.

  If something is still unclear, please let us know, we are pleased to help.

  Best regards

  Yes 0 No

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