email supposedly from you

Completed

Barbara Goldberg

• November 30, 2021 18:36

I received an email supposedly from avira saying that my payment was declined and you need another payment method; I paid in June for 2 years...

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• 

  pascha45

  • November 30, 2021 22:03

  Hello Barbara,

  Please check your subscription at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  There you should see your active license with its duration.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR . Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Premium customers with an active license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  The support team can give you concrete information about your license and the corresponding term based on the contract documents available there.

  We regret that we are unable to provide you with specific information regarding your license due to GDPR requirements here in the community. Unfortunately, we do not have access to your customer account.
  If something is still unclear, please let us know, and we will be pleased to help.

  Kind regards

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