renewal notices

Completed

Marie Couture

• December 03, 2021 14:51

Hello,

On November 23rd I paid twice for the renewal of my licence namely 51$ and then 73$ as this prime option was offered during the process. I was charged twice for the license on my credit card. I have opened a ticket with your support service but I did not get a reply and I keep getting notices that my renewal expires on December 21st. Can you help me with a refund of 51$ and stop the notices as I have paid for prime for 1 year. Thank you. 

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• 

  pascha45

  • December 03, 2021 15:53

  Hello Marie,

  We have seen that you have also contacted support, have already created 2 tickets and have already received an answer.
  Therefore, it would be useful if you continue to stay in the ticket you created with your questions about payment and your license. Due to an increased number of inquiries, delays may occur.

  Here in the community no personal data, e.g. for licenses, can be edited. You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data Protection GDPR . Questions about your license or payment processing can unfortunately only be processed by the support team via your customer account by e-mail, GDPR-compliant. Thank you for your understanding.

  Please continue to contact the support team, only there your request can be processed.

  Best wishes and a peaceful pre-Christmas time

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