no subscription button in my subscriptions page

Completed

Guan-Lin Yeh

• December 07, 2021 14:41

I can't find the subscription button to disable the automatic license renewal in my subscription page.

I try different browsers (Edge, chrome and firefox) and can't find this button.

I need some help.

Yes 0 No

• 

  pascha45

  • December 07, 2021 18:23

  Hello Guan-Lin,

  We regret the inconvenience caused by the missing button.

  In that case, it would make sense to contact the support team. This case has happened before, and I remember that it could be corrected by the support team at that time.
  Premium customers with a valid license can contact the support team directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  We hope that a solution will be found there. They can look at your contract documents, unfortunately we do not have access to your customer account here in a publicly accessible forum.

  If anything is still unclear, please let us know, and we will be pleased to help.

  Kind regards

  Yes 0 No
• 

  Guan-Lin Yeh

  • December 08, 2021 14:41

  Thanks for your suggestion. I will contact the support team.

  Yes 0 No

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