New subscription pays more than the promotion and cannot be found to activate

Silvia Fechner

• December 14, 2021 18:34

In 2018 I started working with AVIRA, in the details of my account it appears only the payments of 2018 and 2019 nothing else, being that it is registered as an automatic renewal.

On Thursday 9/12/2021 a new subscriptios was  discounted from my credit card and I do not see it detailed to activate in my account.

The amount paid for the new subscription is U$S 99.99 ande yet on your page it appears with a lower price U$S79.99. How do you explain that to me?

I pay faithfully every year and is it more expensive than buying it at the moment.

I appreciate the solution of these problems, otherwise I will be forced to make unpleasant decisions. You have my data, I want you to send me an answer through my e-mail as soon as possible. Thanks 

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• 

  Lukas Huptas

  • December 16, 2021 09:41

  Hello Silvia,

  Sadly, as this is a public board, we're not able to contact you via email and/ or take a look into your customer database. So please get connected to our customer service through email or chat. This makes sure that your data is handled GDPR conform. 

  Best,

  Lukas Huptas

  Avira Community Manager

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