Free Trial license expired(s) I don't want to be charged for anything

Completed

Brian McBride

• December 14, 2021 21:05

I had a 60 day free trial for Avira Prime. My account says that it has expired. I do NOT want to buy anything. Nor do I want to be charged for anything. What can I do?

Yes 0 No

• 

  Permanently deleted user

  • March 09, 2022 22:04

  I HAD THE 60 DAY TRIAL. And I canceled on time... Why is Avira still attemting to charge my card?

  Yes 0 No
• 

  pascha45

  • March 10, 2022 06:30

  Hello Alex,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
  Unfortunately, we - here in the community - do not have access to your customer account.

  We have seen that you have already contacted support and created a ticket there.

  It would make sense to continue contacting support to avoid duplicate processing. 
  If something else is unclear in another context, please let us know, we are pleased to help.

  Many greetings

  Yes 0 No

Please sign in to leave a comment.