Double billing for me, too

Completed

Amanda vonDeak

• December 26, 2021 22:05

I purchased Avira Prime, twice, but Avira still says I have no subscription, and I cannot contact you except through this post. Please call or email me immediately so I can straighten this out with you.

Thank you,

Amanda vonDeak

Yes 0 No

• 

  pascha45

  • December 27, 2021 09:17

  Hello Amanda,

  You have 2 email accounts stored in the customer account at Avira, please log in to your customer account with the email address used when ordering.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Premium customers with a valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support
  or
  https://support.avira.com/hc/en-us   scroll down to Contact Avira

  
  We do not have access to your account. Unfortunately, we cannot contact you by phone here.
  We have seen that you have already contacted the support team. You will receive further information from them. Thank you for your understanding.

  Greetings and best wishes for the New Year

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