paid subscription but didn't receive any email

Completed

Wid Hal

• January 06, 2022 01:52

Hi, I have made a post in another thread regarding this.

I signed up for Avira Pro when I browse through other antivirus webpage. It was about a dollar promotion and I've put my email address on it. Few days ago, the payment haven't been cleared and now it's already cleared.

I have the receipt number, however I didn't receive any email regarding this. And since I am not in a paid subscription yet, I can't contact customer service.

Any tips on how to manage this?
It's just a dollar, but I just don't want to get charged next year when I even can't access the paid service.

Yes 0 No

• 

  pascha45

  • January 06, 2022 05:53

  Hello Wid,

  Please do not open a new thread for every question, to keep the overview.

  Unfortunately, there is only one way for you to get your license.

  Log in to your customer account with the email address you used when you placed your order.
  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Again,
  If you have not received an email, check that your email address has been inserted correctly and that there is no typing error in your order email address.

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Unfortunately, we do not have access to your customer account here in the community.

  Many greetings

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