Reference # Delayed product key

There will be a slight delay in the delivery of your license key. We are in the process of correcting this technical issue which may include waiting for information from the software publisher. This should be resolved within 1-2 workdays, although it is generally much faster. We will contact you via email as soon as further information is available. We apologize for any inconvenience. -- I received this email on 12/29/2021 stating delay (1-2) days max, usually quicker. This was two weeks ago, still no product activation key. Not putting in the reference number, but it's easily accessible, in the chance that I get help from customer support.