Unable to contact support

Completed

Brenda Morales

• January 14, 2022 21:48

Why can't I:

use your directions to disable my subscription? I am not interested in purchasing. Luckily, I keep my debit card turned off, or I would have been charged. The directions in the video do not match what I see.

I can't find a way to email support. I click to log in, get sent back to the choice page, repeat, repeat, repeat.

I don't want to buy a license. I want to cancel any future payments. Please don't give me an article that doesn't work. Give me an email address that I can use. Or a phone number. I couldn't find that, either.

Yes 0 No

• 

  pascha45

  • January 14, 2022 22:30
  • Edited

  Hello Brenda,

  if you are logged in to your account, you can use the instructions to deactivate your subscription. You have  3  email addresses stored in the Avira customer account. Please pay attention to the email address with which the license was ordered!

  With an active license, you can contact support.

  Please log in to your account with the email address you used when ordering and the password you chose for this subscription. After that, you can adjust the settings in your customer account according to your wishes.
  Or cancel the license: see the illustrated instructions here:

  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  Without the access data to your account, you will not be able to contact the support team. With the correct registration of the paid subscription, you can contact the support team directly as a premium customer:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Thank you for your understanding.

  Greetings and have a nice weekend

  Yes 0 No
• 

  Brenda Morales

  • January 15, 2022 13:49

  As I said in my original message, those instructions did not give me the results shown. I must not have a subscription, but I want to disable attempts to bill me.  Most sites offer that.  This one does not seem to do so. Is there any way I can make sure that I don't get charged in the future> Again, these instructions do not give me the screens that are shown. Thanks.

  Yes 0 No

Please sign in to leave a comment.