Paid the subscription but it does not result

Completed

pasquale monti

• January 16, 2022 15:59

I paid for my subscription renewal but it doesn't show up; support is non-existent because I don't show up as a subscriber! What to say....
Do I ask for a refund?

Yes 0 No

• 

  pascha45

  • January 16, 2022 17:08

  Hello Pasquale,

  Please log in to your customer account with the email address you used to order the license. This is especially important, you have  2  email addresses stored in the customer account at Avira.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  With the correct email address and the password you have chosen for this license, your license is also displayed, and you can contact support directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  If something is still unclear, please let us know, we are pleased to help.

  Greetings and have a nice Sunday

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