inactive subscription
Answered
subscription says inactive. However have ref# for full year. Email is The email address has been removed ref# 291xxxxxx. original start date wwas August 26, 2021
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Hello Deennis,
We have removed your reference number and email address for your security.
Unfortunately, with the information provided to us, we are unable to form a picture. We do not have access to your customer account.
- Which OS is installed on your system? (exact version information with current updates)
- Which Avira version is your question about?
- Did you log in correctly with the order email in the Avira customer account?
- Did the license work after the correct installation after 26.8.21?
- Did you make any installation changes?
- What have you done so far to fix the error?
With the answers and precise descriptions to your question, we will try to answer you with concrete instructions. Thank you for your understanding.
Many greetings
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