Subscription was not extended by Avira and now I also lost support access

Completed

Obitelj Drincic

• February 02, 2022 09:43

For like 2 weeks now I tried to arrange my regular 3-year extension of Avira license

I have contacted support while I still had access (only by email as chat and phones are not working) and tried to explain that for unknown reason Avira is not able to process my card payment after I had to change card details after previous one expired.
For some reason Avira is not providing me a link where I can directly authorise my payment and solve whatever issue there is.
I am not able to simply purchase again my previously contracted service as it is not being offered to new customers. 

Can someone pick up my latest messages and give me opportunity to buy these services from Avira, or should I consider giving my money to other vendor?

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• 

  pascha45

  • February 02, 2022 13:00

  Hello Obitelj,

  we regret not being able to provide you with help on license agreements from here, the publicly accessible community.
  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the General Data Protection Regulation GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  You have had extensive contact with the support team regarding your automatic contract extension. We cannot say anything about this, you have exchanged this with the support team. If the automatic renewal didn't work, and you don't have an activated license now, the question is, have you tried to buy a new license normally, if it works with your payment process? After that, you will have an activated license and access to the support team again.
  Sorry, here from the community we don't have access to your customer account and questions about the license and payment process can only be handled by the support team GDPR-compliant via email. Only publicly accessible posts can be posted here, there is no email connection here in an user2user forum.

  We hope that a satisfactory solution will be found for you.

  Kind regards

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  Obitelj Drincic

  • February 02, 2022 16:24

  Regarding your question "have you tried to buy a new license normally" the answer is yes, but I didn't as it would cost me 4x more than just extending my subscription. I hope that was not the actual reason why it was not extended

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