Received a spam payment email

Completed

Permanently deleted user

• February 14, 2022 16:36

The following email was received.       Is it a valid Avira email ???

Dear Client,

Thank you for continuing to use Avira Solution's free version for the past year, but your subscription expired on February 13th, 22. As per the terms of trail version of this service, we proceed auto renewal and converted to premium solution today, February 14th, 2022. The activation fee of $ 279.00 has been deducted from your account, and your statement should show this within 48 hours.

PAID Service Derails-

-Customer ID: 16HURT047
-Plan ID 12AMC00O875
-Date 14 February 2022

If you have any questions regarding your current plan, please contact us at +1 (816) 249-2105.

With Regards.
Account Team

 

Yes 0 No

• 

  pascha45

  • February 15, 2022 06:29
  • Edited

  Hello Michael,

  Thank you very much for your information. We thank you for providing us with this message and will forward it to appropriate departments for review.
  Why should your free version end on 13/02/2022?
  If you intend to purchase a license, we recommend that you do not consider this offer, but contact Avira   https://www.avira.com.

  Many thanks for your questionable consideration and the copy of the offer.

  If anything is still unclear, please let us know, we are pleased to help.

  Best regards

  Yes 0 No
• 

  Lukas Huptas

  • February 15, 2022 12:28

  Hi @... - This seems to be a SPAM mail as we don't act as mentioned within this mail. 

  If you're using a free version you won't get charged at any point.

  Best,

  Lukas Huptas

  Avira Community Manager

  Yes 0 No

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