Mobile Security App Lock

Completed

Permanently deleted user

• March 01, 2022 05:36

I just purchased Avira Pro and like it. However, on the Mobile Security App, when App Lock is selected, shouldn't Avira be automatically locked to prevent deactivation of App Lock? My apps are secured well, but I don't have the option to lock Avira. Thank you!

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• 

  pascha45

  • March 01, 2022 06:54

  Hello Bill,

  Unfortunately, we do not have access to your account.
  Please describe your issue with exact details so that we understand this - your installations on which devices.

  • What device is the Avira Pro version installed on?
  • On which device is Mobile Security App installed?

  Please provide exact details - with version number - of the devices on which you have installed which Avira products. Only with precise information, we can get a picture of your request. Thank you for your understanding.

  You have already been in contact with the support. The support team will provide you with detailed information about your subscriptions based on your contract documents, which we unfortunately do not have access to here.

  Best regards

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