I have paid for one year subscription ( Avira PRO) but it shows expired already

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Permanently deleted user

• March 05, 2022 19:22

I have paid for one year subscription ( Avira PRO) but it shows expired already, after only 6 months, should be available till June 2022. I have the receipt.

How can I solve this?

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• 

  pascha45

  • March 06, 2022 08:03

  Hello Cristina,

  You have  2  email addresses in your Avira account. Please check if both are verified.
  You have 2 email addresses, to each one a different version is assigned.
  Premium customers with active license can contact support directly:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  Based on your contract documents, the support will surely find a satisfying solution for you. The Pro version is included in the Prime version, 2 identical security programs do not make sense.

  We cannot give you any further information here, we do not have access to your customer account. In addition, personal data is not allowed here according to the Data Protection GDPR.

  We regret that we cannot provide you with any further information, and thank you for your understanding.

  If anything is still unclear, please let us know, we are pleased to help.

  Greetings and have a nice Sunday 

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