update failed error 16

Completed

Geoffrey Wise

• March 08, 2022 07:11

My Avira Prime is showing last update 8 days ago, when I click update, nothing updates.  When I check my update log it shows server is timing out.  My download speed is around 60mbps and upload 30mbps.  I am hotspotting to my phone, not using Wifi.

Yes 0 No

• 

  pascha45

  • March 08, 2022 07:33

  Hello Geoffrey,

  We have seen that you have also contacted support, already created a ticket there, and already received a response.

  The community here is a public forum, we do not have access to your account or your installation.
  Please stay with your request to support, in the contact you made yesterday. Thank you very much for your understanding.

  Many greetings

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