Payment cannot be completed
Completed
I try to activate Avire phantom VPN pro built-in Avira free.
The bill is shown in ZL instean of UAH. This is strange since I located in Ukraine.
Ok, going next I just proceed with payment and receive order confirmation e-mail.
Order is - 324xxxxxx. After a while I get an email that payment cannot be completed.
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Hello Sergii,
We have removed your personal license information for your safety.
We do not have access to your customer account from a public forum.
Why the payment cannot be completed, you would have to ask your bank.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
We do not have access to your order, therefore - since this could not be done correctly.
Many thanks for your understanding.
Kind regards
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