paid subscription
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I specified to pay with a direct debit, but unfortunately the account was blocked for this direct debit and due to a damaged card hard to correct. No problem, paid according the instruction of the mail of Avira via a credit transfer. However, now still receiving mails that the subscription is not paid. No email address specified to communicate with. Why is it made hard to communicate about the payments especially when there seems to be a mistake in the Avira administration.
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Hello Minke,
Here you can see which payment method is possible at Avira:
What payment options does Avira offer? – Official Avira Support | Knowledgebase & Customer Support | AviraIt is important to log in to the Avira customer account with the email address you used to pay for the license.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
With the correct email address logged in, your subscription is displayed at
https://my.avira.com/en/dashboard/subscriptions/tabs/plansand can be installed directly from there. If your subscription is not displayed there, the access data is not correct.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Premium customers with a valid license can contact the support team directly:
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
If anything is still unclear, please let us know, we are pleased to help.
Best regards and have a nice weekend
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