VPN not working!!

Completed

Zohaib Sheraz

• March 25, 2022 01:47

So I have had the premium version of Phantom Vpn by AVira for over a year with no problem

However for the last 10 days or so I have gotten this error :

 

It's not possible to connect to the Vpn, please try later

 

I have tried changing vpn location, restarting my PC, uninstall and install, my network has not been changed (my broadband provider has not blocked vpns) other VPN services do work...

 

I pay 7 pound a month and it is annoying.

 

My PC is a dell, runs on Windows 10.

 

Please help me get a refund

Yes 0 No

• 

  pascha45

  • March 25, 2022 06:25

  Hello Zohaib,

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  Here you can find instructions on how to cancel:
  Cancel your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  And here are the instructions for the refund
  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we do not have access to your customer account and cannot request a cancellation or refund for you, we do not have the authorization to do so. You can do this yourself after logging in to your customer account under "Support", also via

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us    scroll down to Contact Avira

  Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Best regards

  Yes 0 No

Please sign in to leave a comment.