Subscription cancellation.

Completed

Permanently deleted user

• March 28, 2022 15:24

I have cancelled my subscription. Deactivated the subscription renewal and I still keep receiving this message : Reference #: Payment not authorized for Avira Prime (max. 5 devices) While Avira is trying to renew subscription. How do I make that stop ? What is going on ?

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• 

  pascha45

  • May 05, 2022 09:30

  Hello Argyro,

  Your notice of termination may have been submitted too late.  According to this, you should still have a licence running. Please check your accounts that you have deposited with Avira and then contact the support.

  You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your licence or installation can unfortunately only be dealt with by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.

  Unfortunately, we do not have access to your customer account from this public forum.

  If anything is still unclear, please let us know, and we will be happy to help.

  Best regards

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