Canceling a nonexisting subscription that is charged $99….

Completed

Permanently deleted user

• March 28, 2022 16:35

My trial period free Avira +Premium ended march 27

I got an e-mail from you about renewal, automatically a week ago. Since I uninstalled the product two weeks ago I checked my account, ” you have no active subscription” , tried to contact ( impossible bcecause ”you have no active subscription”)

yesterday my account was charged with $99 (# 327xxxxxx). I logged in and tried to manage cancel subscription in my account when clickin cancel occationally sometimes for some seconds I see a form wher I can input my info and reference to invoice - always disappears in some seconds returning to my account…? 

ergo;
I do not want to continue please stop and refund me invoice # 327xxxxxx

feel free to contact me to sort this out

I have tried w Chrom, Safari & Edge same result everywhere

 

 

Yes 0 No

• 

  pascha45

  • March 29, 2022 06:50

  Hello Alf,

  We have already asked you not to post personal information about your license in a public forum. We have removed it again for your security.

  You have already opened a thread on this topic and there was already answered, see:  https://support.avira.com/hc/de/community/posts/5069315219601-avira-cancelling-form-does-not-work- 

  We would like to ask you not to open new threads, especially since the first thread has already been answered. By new threads, the overview gets lost. Thank you for your understanding.

  You have 4 email addresses in your Avira account, and you have chosen 4 different providers for your email addresses.

  As we already explained, please check if all your email addresses have been verified by you.
  Again, please log in to your account with the email address that was used to order the license. Can it may be that you do not remember which email address and provider you used to order the license? 
  Did you purchase the license from Avira in the online-shop or from Apple in the App Store?

  Again, we are a public forum, we do not have access to your customer account. 

  Once more, you will get access to support with the correct login to your customer account, login with the email address you used when ordering the license.

  Many greetings

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