Will not upgrade to Prime

Completed

Permanently deleted user

• April 05, 2022 19:42

Paid for a year but will not install Prime. Keeps asking me to subscribe!

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• 

  pascha45

  • April 06, 2022 04:34

  Hello ian,

  If you are prompted to subscribe to a service, although you have just purchased one, you are not properly logged in to your customer account.
  Please log in to your customer account with the email address you used to order the license. You have  2  email addresses in your Avira customer account, one of which has not yet been verified by you. Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address. 
  With the correct email address logged into a verified customer account, your license is displayed under Subscriptions and can be installed from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed there, unfortunately your access data is not correct, please check it.

  Here, you can find instructions on how to install the Prime version:

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are happy to help.

  Kind regards

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