Cancel Avira Programm
Completed
-
Hello Martin,
We are sorry that you are having problems with your licence.
Please log in to your customer account with the e-mail address you used to order your licence and the password you chose for this licence. Your licence will then be displayed under ABOS in your customer account:
https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If it is not displayed there, the access data is not correct. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
You have entered 2 email addresses in the customer account at Avira, please also check whether both are verified by you.You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about your licence or payment processing can unfortunately only be handled by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
If you are correctly logged in, you can contact the support team directly from your customer account under "Support" or directly under
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Unfortunately, we do not have access to your customer account here in the community.
Below you will find instructions on how to cancel your licence:
If anything is still unclear, please let us know, and we will be happy to help.
Best regards and have a nice weekend
0
Please sign in to leave a comment.
Comments
1 comment