Reference #329xxxxxx

Completed

Permanently deleted user

• April 12, 2022 04:20

In my email it says I've purchased the subscription but I have no product key and it isn't popping up in my dashboard.

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• 

  pascha45

  • May 04, 2022 08:35

  Hello chum chum,

  Please log in to your account with the email address you used to order the licence.

  Please make sure that you have registered at 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your licence will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  An activation is no longer provided, the licence is activated via your customer account with the login and can be installed from there.

  If anything is still unclear, please let us know, we will be happy to help.

  Many greetings

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