Hello, there is a problem that I do not come to my mobile phone when I say send a code.

Completed

Gurol Ozdemir

• April 14, 2022 22:08

• I recently changed my phone carrier and phone device. However, although my phone number remains the same, when I enter my user code and password during Avira's member login and send a code to my phone, the code does not come to my phone. 
• I think you need to update from there.
• Since I could not enter with my own Avira user code, I reached you with a different e-mail address
• .my avira customer mail adress : email-address removed
• please feedback to me.

Yes 1 No

• 

  pascha45

  • May 06, 2022 09:32
  • Edited

  Hello Gurol,

  We have removed your email address for your security.   Please never enter your e-mail address in a public forum.

  Have you tried logging out of your account and then re-entering it on the new device? Or do you use 2FA?

  You are writing here in a public forum, we have no access to your customer account from here.

  If something is still unclear, please let us know with meaningful information (Avira version, exact procedure for re-registration) so that we can get an idea.

  Best regards 

  We have just seen that you have already contacted the support.

  Yes 0 No
• 

  pascha45

  • May 06, 2022 22:34

  Hello Gurol,

  Thank you for your positive feedback that your issue has been resolved.
  Unfortunately, you sent your reply with a "no-reply" email, which cannot be posted and read here in the post.

  If anything is ever unclear, please let us know, and we will be happy to help.

  Many greetings and have a nice weekend

  Yes 0 No
• 

  baoyun jiao

  • February 03, 2024 13:38

  I responded to support@avira.com with this message：

  This inbox is not monitored

  
  You replied to an email used for outbound communication to Avira customers.
  
  Sign in to contact Avira Support.

   

  Yes 0 No

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