VPN

Completed

Dmytro Mavrodiyev

• April 17, 2022 22:46

VPN in Avira app does not connect. It had always been working properly but now it doesn't work for some reasons. I have a Prime subscription. Reboot my phone doesn't help. Reinstall app doesn't help. How it looks is when I tap on the connect vpn then it looks like in the process of connection. But after couple seconds it ends up with nothing. By the way if I install Phantom VPN app and go log in then it works in that app. But why it doesn't in the Avira app

Yes 0 No

• 

  pascha45

  • April 18, 2022 09:14

  Hello Dmytro,

  Unfortunately, we do not understand your information, and we are also missing important information about your installation and the OS with the exact version number. We have neither access to your customer account nor to your installation here in the publicly accessible forum.
  Premium customers with a valid licence can contact the support team directly from their customer account under "Support".

  Based on the documents you provide there, they can check your installation, which we cannot do here in the public forum in accordance with the Data Protection GDPR.
  Based on your installation, they could answer why your VPN does not work in the Avira app. Thank you for your understanding.

  Many greetings 

  Yes 0 No
• 

  Slobodan Popovic

  • May 17, 2022 19:37

  I have same problem, so it would help if you could find out what is the reason for this

  Yes 0 No
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  pascha45

  • May 19, 2022 18:20

  Hello Slobodan,

  We have seen that you have also contacted the support, already created a ticket and already received an answer.

  Many greetings

  Yes 0 No
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  Dmytro Mavrodiyev

  • May 19, 2022 19:45

  So poor assistance unfortunately (

  Yes 0 No
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  pascha45

  • May 20, 2022 06:20

  Hello Slobodan,

  Thank you very much for your positive message. We are pleased with your response:

  "For me assistance was good and response was quick "

  Unfortunately, you replied with a no-reply e-mail, which is not included in the supplement.

  Many greetings

  Yes 0 No

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