Problems when trying to setup Avira - cannot press All Done

Completed

Permanently deleted user

• April 28, 2022 07:29

I'm having trouble finishing the setup of Avira Security. I have done everything that I should according to the setup guide (picture below), but even though I press "Later" after having added the apps, it is not possible for me to press "All Done".

Can someone help? Thank you!

Yes 0 No

• 

  pascha45

  • April 28, 2022 10:12
  • Edited

  Hello Mathilde,

  Unfortunately, we can't get a picture with your information, we don't have access to your customer account or your installation here in the public community.

  • Which device do you use, exact description?
  • Which OS is installed on your computer, exact description with name, version number and the last update?
  • Which Avira version are you using, exact description and last update number.

  Did you follow these instructions:
  How do I install Avira Antivirus for Mac? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We are a public forum, unfortunately we do not have access to your customer account, so we need precise information about the installation and your procedure. Premium customers with a valid licence can contact the support team directly from the customer account under "Support". 
  With the answers and precise information, we will be pleased to help with concrete instructions.

  Many greetings

  Yes 0 No

Please sign in to leave a comment.