MAIL ERROR

Completed

Permanently deleted user

• April 29, 2022 12:58

Hello good day
At the time of making the purchase I made a mistake when writing down my email instead of E-Mail removed write down E-Mail removed. Therefore I cannot activate my product.
The reference number is 332xxxxxx the invoice number is CB-30-18xxxxxx.

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• 

  pascha45

  • May 05, 2022 07:30
  • Edited

  Hello Leonardo,

  We have removed your reference number and e-mail-address for your security.

  You are writing in a publicly accessible forum, unfortunately we do not have access to your customer account.
  Please log in to your customer account with the e-mail address of your order, then you can contact our support to change your e-mail address again.

  Please make sure that you are logged in at 

  https://my.avira.com/en/dashboard/home  

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your licence will be displayed in your customer account under Subscriptions and you can contact support directly from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  If anything is still unclear, please let us know, we will be happy to help.

  Kind regards

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