How to contact Avira from uk

Completed

Permanently deleted user

• May 11, 2022 18:58

Having had an Avira antivirus product in the past I cancelled the order only to find that a payment for renewal has been taken.  As I cannot log in as I no longer have a prime account I cant get in contact with support  and Avira don't publish a phone number or email address. 

Can anyone help?

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• 

  pascha45

  • May 11, 2022 19:54

  Hello Francis,

  Unfortunately, we cannot follow your request.

  As you write, you have cancelled the order.

  Only Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "Support" in accordance with GDPR.
  If you purchase a license, you can also reach the support team at

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

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• 

  Permanently deleted user

  • May 11, 2022 20:06

  The problem is I cancelled over a year ago. Avira took a payment after my cancellation last year but my subscription had not ended so I could ask for the money to be repayed which it was.  Now ANOTHER unauthorised payment has been taken, without reeipt or invoice, and I need it to be returned, preferably wihtout going to the small claims court and  with the assurance that it won't happen again mext year.  So I need to liaise with someone  to arrange all this.  I do not want to have to purchase a licence in order to be able to contact Avira to correct a mistake in their billing

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