refund/was unknowingly charged without consent

Completed

Permanently deleted user

• May 20, 2022 21:14

My name is jackie chaput. i didnt evenknow what Avrira was and gave NO permission. My account is not in the negative. Icant find a way to actually contact anyone. The $99.00 charge sats Avira and a 800 number that does NOT work!! Please help!! my email is email address removed thank you

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• 

  pascha45

  • June 11, 2022 07:20

  Hello Jackie,

  We have removed your personal data for your security. Please never leave email addresses in a public forum.

  We can't follow your information.
  It's outstanding that you can't remember orders or trial versions you once ordered.

  Avira delivered on order.

  Premium customers with a valid license and correct registration can contact the working support team from the customer account directly under "Support", also

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact 

  
  Please make sure that you are logged in at 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact the support directly from there under "Support":

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings and a nice weekend

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