Did not receive renewal license

Completed

Permanently deleted user

• May 23, 2022 21:34

Dear Michael St John,

Successful payment for your subscription

You have subscribed to Avira Internet Security. Another successful payment has been applied to your subscription. To ensure the most prompt and efficient service, please always refer to your reference number when contacting Avira Customer Support. Your reference number: 3xxxxxxx7

 

Payment information

Your credit card (xxxxxxxxxxxxx0205) has been successfully authorized. Please note that the charge on your credit card will appear as "CBA*AVIRA."

 

Your products

Qty. Product name Delivery 1 Avira Internet Security 1 device / Yearly subscription electronic delivery Your activation code is: You were charged on 17/04/2022 for 66 CAD / 1 year. Your subscription renewed on 23/05/2022 for 1 year.

Yes 0 No

• 

  pascha45

  • June 10, 2022 17:32

  Hello Michael,

  We have removed the reference number for your security.

  Please make absolutely sure that you register at 

  https://my.avira.com/en/dashboard/home

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Premium customers with a valid license and correct login can contact the support team from the customer account under "Support".
  We do not have access to your customer account, this can only be reached by the support team. 

  Many greetings and have a nice weekend

  Yes 0 No

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