Awful Support

Completed

Urs A. Perlini

• May 30, 2022 05:47

I have an active subscription (at least I pay for it) and when I go to the Avira page and log in to download/install the files it says that I don't have an active subscription. When I then go to the support section it tells me that I cannot receive support because I don't have a subscription and it refers me back to the login page. No I'm in an endless loop and try to find a mail contact (straggling now for over 30 minutes) - nothing. This is not what I understand as customer service.

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• 

  pascha45

  • May 30, 2022 06:41

  Hello Urs,

  If you log in correctly with the e-mail address in your customer account, your purchased license will also be displayed, and you will receive all the support you need to use your purchased subscription.
  You have  2  e-mail addresses in your customer account, one of which has unfortunately not yet been verified by you. Access to your customer account will only work with a verified e-mail address for the order, with which the license was ordered and with which it can then also be installed.

  Please make sure that you are registered at 

  https://my.avira.com/de/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there and also contact support directly:

  https://my.avira.com/de/dashboard/subscriptions/tabs/plans 

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Premium customers with a valid license and correct login can contact the support team from the customer account directly under "Support" or also under the following links:

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  Here you can find an illustrated guide to the installation of the Avira version Prime:
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we will be pleased to help.

  Best regards

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