Avira Phantom VPN: Login with with email + Password does not work anymore

Completed

Peter Hofstede

• May 31, 2022 13:22

I have a valid Avira Prima License (25 devices).

When I install Avira Phantom VPN (version 3.9.1, build 3399) on my Samsung Android tablet (Tab S5e, Android 11), and I want to log in with the email address + password from my 'My Avira' account, I get 'An error has occurred. Please try again later'.

Btw: I'm using Two-step verification.

Any suggestions?

 

Yes 0 No

• 

  pascha45

  • September 11, 2023 15:44
  • Edited

  Hello Peter,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation.

  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (partly) telephone.
  From the support, access to your customer account and your installation is possible. From there, personal data (two-step verification) with special specifications can be processed with you from there, we do not have access to your data.
  Questions about your Avira version and your installation can unfortunately only be processed by the support team via your customer account by email in accordance with GDPR.
  Thank you for your understanding.

  Many greetings

  Note:

  We assume that someone who has just posted this article has a problem with his VPN.
  After 1 year, instructions are probably not helpful any more...

  Yes -1 No

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