subscription fee

Completed

Alberto Perut

• June 10, 2022 17:30

Have subscribed Avira for almost 10 years and you have withdrawn your fee using my card coordinates every year I suppose. Now your page is telling me I am using a free version of Avira. Please check and clear this matter asap. I would like to extend the protection to the machine used by my relatives. This machine has Norton installed by the seller. Pls let me know what the cost would be for extendind the protection to the new machine. Tks & brgds.

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• 

  pascha45

  • June 10, 2022 21:37

  Hello Alberto,

  You are writing here in the community, a publicly accessible forum. If you have questions about the license, please contact the support team, where you will find your contract documents.

  Have you ever tried to register or log in again? What is displayed in your customer account under Subscriptions?
  Without concrete information, it is not possible to check your installation. Only you can check your registration and installation, unfortunately we do not have access to your customer account, we are a publicly accessible forum.
  You can also get information about prices from the support, we do not know your license and the possibilities for expansion.
  We regret not being able to help you further from here.

  Many greetings and have a nice weekend

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