Full virus scan error

Completed

Andrea Bonollo

• July 02, 2022 10:58
• Edited

Hi,when i try to do a full virus scan an error show up,and the fast one works,what i can do?

Yes 0 No

• 

  pascha45

  • July 02, 2022 12:45

  Hello Andrea,

  You are writing here in a publicly accessible forum. Unfortunately, we do not have access to your customer account and your installation.

  Premium customers with a valid license can contact the support team directly from the customer account under "Support", also under

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us scroll down to Contact Avira

  The support team can initiate GDPR-compliant checks of your installation, which we do not have access to here in the public forum. Thank you for your understanding.

  Many greetings and have a nice weekend

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