I bought an avira prime license, now it doesn´t appear in my profile, and you are charging me with another license

Completed

javier albarran arozarena

• July 05, 2022 18:03

I bought an avira prime license on may, two days ago I was charged with another license from you, and now in may profile my avira prime doesn´t appear, it says that I have to buy it again, why?

Yes -1 No

• 

  pascha45

  • July 05, 2022 20:18

  Hello Javier,

  Unfortunately, we cannot understand your request with the information you have provided.

  • Have you purchased a new license?
  • And where did you purchase it?
  • Have you activated an automatic licence renewal?

  Please make sure that you have registered at 

  https://my.avira.com/en/dashboard/home
   
  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact support directly from there or install it:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum according to the Data protection GDPR. Questions about the license or installation can only be answered by the support team via your customer account directly under "Support" by e-mail and in accordance with the GDPR. Thank you for your understanding.

  Premium customers with a valid license and correct registration can contact the support team directly from their customer account under "Support".

  If anything is still unclear, please let us know, we will be pleased to help.

  Many greetings

  Yes 0 No

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