$99 was deducted from my Paypal

Completed

Kavidu Kodikara

• July 17, 2022 07:59

Hi, can I know why I got $99 deducted from my account? There is no such subscription for $99. And even though it got deducted, it shows that the subscription is expired. Can I have my money refunded?

Yes 0 No

• 

  pascha45

  • July 17, 2022 09:28

  Hello Kavidu,

  You have 2 e-mail addresses stored in your Avira customer account. Please log in to your customer account with the email address you used to order the license, as this is the only way to display the license.  Please check whether both email addresses have been verified by you.

  Here you will find information, maybe you will find your solution there:                     

  FAQ: No valid license in Avira customer account despite purchase/ license renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please make sure that you have registered at 

  https://my.avira.com/en/dashboard/home 

  with the access data (e-mail address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can contact support directly from there:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  In addition, we have seen that you have already contacted support 2 times. We are a publicly accessible forum, we do not have access to your customer account.
  Your accounts can be viewed by support, and you will receive an answer from them. Thank you for your understanding.

  Many greetings and have a nice Sunday

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• 

  Kavidu Kodikara

  • July 18, 2022 14:46

  Found it. Thanks for the support

  Yes 0 No
• 

  pascha45

  • July 18, 2022 15:49

  Hello Kavidu,

  You're welcome. Great, that's a pleasure.
  If anything is ever unclear, please let us know, you know the way to us.

  Kind regards

  Yes 0 No

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