Cannot turn email protection back on for Windows 8.1 I click the green button--it swirls but does not come back on.

Completed

Lindsey Martin-Bowen

• July 31, 2022 14:34

Cannot turn email protection back on for Windows 8.1. When I click the green turn to "Turn on," it swirls but doesn't come back on. It was working until two days ago.

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• 

  pascha45

  • July 31, 2022 15:39

  Hello Lindsey,

  You are writing here in the public community, a public forum.
  We do not have access to your customer account and your settings. Unfortunately, we cannot get a picture of your issue based on the information provided to us.

  We have noticed that you have also contacted the support team and have already created a ticket. Support can check your personal data regarding your email problem, but we have no way of clarifying your personal data with you via email in a GDPR-compliant manner; only public posts can be made here. 
  You will receive further information in your self-created ticket from the support. Thank you for your understanding.

  Kind regards and have a nice Sunday

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