Inquiries about no products subscribed to my account

Completed

Kim HK

• August 01, 2022 14:36

There is a phenomenon that avira prime mobile subscription history, which was purchased on the app store on July 29, is not visible in my account, and even if the subscription is restored on the app, it is not restored and goes down. It's uncomfortable because I haven't been able to subscribe for days. I want you to solve it. Purchase code: MSSQKXH979 My name: KIM HYUNKOO

Yes 0 No

• 

  pascha45

  • August 01, 2022 17:13

  Hello Kim,

  Here the 1. Answer:

  https://support.avira.com/hc/de/community/posts/8065812172049-Subscription-not-renewed

  Here you write:

  ...avira prime mobile subscription history, which was purchased on the app store on July 29, 

  Please check your Apple account if you have purchased a licence on the App Store!

  Avira does not have access to Apple accounts.
  Your Purchase code is not a code from the Avira Online Shop!

  Furthermore, it is very risky to post personal license data with your name in a public forum to which everyone has access.
  Please check your account with which you ordered the license.

  Kind regards

  Yes 0 No
• 

  pascha45

  • August 02, 2022 06:35

  Hello Kim,

  You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

  In addition, it is also described, it says:

  "You are receiving this notification because you signed up for post updates.

  Please do not reply to this message.

  Email replies will not update the Help  Center content."

  
  The "no-reply" emails are immediately deleted and not included in the post.
  This information will not be read. 

  Please post questions or information only in the provided fields in your post.  Thank you for your understanding.

  We have also explained how to install your license correctly.

  Again: Please check your Apple account if you have purchased a licence on the App Store!

  Kind regards

  Yes 0 No

Please sign in to leave a comment.