My E-MAIL PROTECTION went off on my PC
Completed
About a week and a half ago, my email protection for my PC (NOT my mobile phone) quit working. I have talked to an Avira technician (Tudor Marica), who (on August 1, 2022) had me run a special scan that went to your technicians. The next day, he sent me an e-mail to send him a screen shot of the protection options. Although I sent him the incorrect page that day, on yesterday, August 3, I SENT THE SCREEN SHOT OF THE PROTECTION OPTIONS PAGE, WHICH ILLUSTRATES MY E-MAIL PROTECTION IS NOT ON. PLUS, IT SHOWS THE TURN ON BUTTON. (I HAVE CLICKED and CLICKED THAT BUTTON, BUT THE EMAIL PROTECTION WILL not TURN BACK ON. That BUTTON just goes into those ANNOYING SPINS as if it is loading. But it doesn't. The green turn-on button returns. Today, I have tried phoning Avira again and have been holding a full hour. (It is 12:30 PM here--that means it is 9:30 PM there. Avira SHOULD be open.
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Hello Lindsey,
As you write, you have already contacted support, created a ticket there and also carried out checks on your installation.
You are writing here in a publicly accessible forum. We do not have access from here, the public forum, to the tests already carried out on your installation.There have been changes to the email protection, the support team will describe this to you.
Please continue to contact the support team or Tudor Marica directly to discuss the evaluation of your test.
We regret that we cannot provide you any information about your checked installation from the public forum, which can only be processed in accordance with the GDPR by email with the support team, not in the public forum. In the public forum, it is not possible to exchange information by e-mail in compliance with the GDPR, only contributions can be posted here. Thank you for your understanding.
If something is still unclear, please let us know, we will be pleased to help.Kind regards and a nice Sunday
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